This Privacy Policy explains how CycleCraft Workshop handles personal data in connection with its bicycle servicing and repair website and workshop services.
Subject to applicable law, you may ask to access, correct, or update your personal data, and you may object to or limit certain processing where permitted. If we rely on your consent for a specific activity, you may withdraw that consent for future processing.
To protect privacy, we may ask for information that helps verify your identity before acting on a request. If we cannot fully comply, we will explain the reason where appropriate and permitted by law.
We keep personal data only for as long as it is needed for the relevant service, accounting, dispute handling, safety follow-up, or legal compliance. When data is no longer required, we delete it or de-identify it in a reasonable manner.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we may provide additional notice through a reasonable channel linked to the service.
We may collect contact details, bicycle and service information, appointment records, inspection notes, quote approvals, payment-related records, and communications sent to us. Where needed for service delivery, we may also process information about the bicycle’s condition, requested repairs, and collection summaries.
We receive personal data when you contact us by phone, email, contact form, or in person, when you book or attend a workshop appointment, and when you approve scope or quote details. We also generate records from intake, mechanical inspection, repair work, quality checks, and service summaries.
Cookies may include essential cookies that support site operation, session cookies that help maintain form or booking activity, and limited preference or analytics cookies where used. These tools are used to keep the site functioning, remember basic settings, and understand general site performance.
You can manage cookies through your browser settings and, where available, any on-site preference controls. Disabling some cookies may affect form submission, session continuity, or other basic website functions.
We use personal data to respond to service inquiries, arrange intake and appointments, inspect bicycles, prepare and confirm scope and quotes, carry out repairs and adjustments, complete quality checks, issue service summaries, manage payments, maintain records, send operational notices, and support seasonal maintenance reminders where enabled.
We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational functions. We may also share relevant information with suppliers or technical partners when needed to check component compatibility, source parts, or complete approved repairs.
We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority, or where disclosure is needed to protect our rights, customers, or operations.
